Forty years of service as a volunteer for Lifeline's Crisis Support line in Ipswich is testament to this volunteer's unwavering commitment to saving lives and offering comfort to those facing their darkest moments.
At 92 years-old, Elizabeth's Gough's mission with every call is simple yet profound: to listen and ensure no one faces their struggles alone.
“If you finish your shift and even one person says they feel better or are glad they called today, then you know everything we do here is worthwhile,” Ms. Gough shared. “I get as much out of it as I give to it.
With nearly 40 years of service as a volunteer for Lifeline's Crisis Support line in Ipswich, Elizabeth Gough has become a beacon of hope for those facing their darkest moments.
Her mission with every call is simple yet profound: to listen and ensure no one faces their struggles alone.
“If you finish your shift and even one person says they feel better or are glad they called today, then you know everything we do here is worthwhile,” Ms. Gough shared.
“I get as much out of it as I give to it.
“The courage of the people you talk to on the phone and the dignity of human nature you witness during a call remind you of the incredible resilience people have to face challenges and still find the strength to go on.”
Known affectionately as "Auntie Elizabeth," she is deeply respected not only by callers but also by her fellow Lifeline volunteers. Elizabeth has mentored countless new crisis supporters, generously sharing her wisdom and experience. She observes and coaches new recruits, runs practice calls, and supports them in both individual and group settings.
Her willingness to embrace new technologies to improve her skills has also impressed her colleagues, further demonstrating her dedication to Lifeline’s mission.
Elizabeth draws her own inspiration from the courage of those she speaks to, and her compassion and steadfast dedication have quietly but significantly impacted countless lives.
In 2016, she was formally recognized for her outstanding contributions to Lifeline, marking 32 years of service at the time.
As the festive season approaches—a particularly challenging time for many—Elizabeth highlighted the importance of connection during an interview.
“Christmas can be very difficult for people dealing with a range of problems,” she said. “It might be relationships, financial worries, or even feelings of desperation and loneliness.
“They want to enjoy Christmas but may struggle to afford travel or gifts, leaving them isolated. Others are simply alone.”
Elizabeth is one of approximately 50 volunteers at the Ipswich crisis support center who will work rotating shifts throughout Christmas and into the new year. Their dedication ensures that help is always just a phone call away.
Contact: Lifeline Qld 13 11 13
